Speaker 1: 0:03

Is that how we're starting Pop pop? Go on, try it. I don't want to Do it. Pop pop. I don't know if my voice can have that kind of inflection. Pop pop, was that pretty good.

Speaker 2: 0:26

That's great. That's great. It sent a tingle down my spine. Oh, I think you know Restrepo made the comment of like what is the opposite of ASMR towards our episode last week? You know, like this week we're gonna be. You know we'll be coming in close to the microphone, we'd be nuzzling it with our little noses and we'd just go pop up if you didn't enjoy the mall ambiance last week, then you're really going to enjoy this Pop pop.

Speaker 2: 0:55

It's so good, it's so good. Welcome back to Corporate Strategy, the podcast. That's good at an email. I'm Bruce and I'm Clark. Clark, how you doing? We're here again, I'm.

Speaker 1: 1:05

Bruce and I'm Clark Clark. How you doing? We're here again. We are here, December. We're in the last month of the year, the final stretch. We are you terrified?

Speaker 2: 1:17

I just don't know where the year went. What about you? I, um, I was watching John Oliver, uh, yesterday I'm a few episodes behind, but I love John Oliver and he pointed out that the pandemic was four years ago. Oh my gosh, and I turned old in my chair. My skin wrinkled, my fingers gnarled, my knees gave out. I felt the weather in my knees and I realized I was old. So, uh, yeah, yeah four years ago man, we're about to start 2025. My friend, you're right.

Speaker 1: 1:53

20 25 I came back from an international trip. I remember january 2020 and then it all kind of started shutting down and I still remember the conversations yeah, you know, there there hasn't really been anything like this in a while. What do you guys think We'll be out for? Like two, three weeks max? And everybody was putting their bets like two, three weeks. No one could have predicted what happened after that.

Speaker 2: 2:15

That is insane. It's just we are approaching the quarter of a century, and you and I both celebrated the year 2000. So it's just like it's pretty wild, Pretty wild.

Speaker 1: 2:30

What is time? I don't even know. That's wild, but yeah, it's doing all right Doing all right. My week what happened, I don't even know. This week was so busy. Next week's going to be busy. I think every week until the end of the year is just going to be jam packed Like. Last week was easily a 60 hour week and then, next week will be the same. I'm not looking forward to it.

Speaker 2: 2:50

That's true for me, but it's basically that until mid.

Speaker 1: 2:52

April. Hmm, that's what?

Speaker 2: 2:55

yeah, I got two launches an event, a film shoot in Denver, like it's I have. I literally go to a film shoot in Denver on Friday and the very next week I have to go to Scottsdale, arizona, like on a Wednesday. So I'm like now, like my, my wife and I consider just going up to Denver and just taking a vacation there, cause like I don't want to go to Denver, come back to Florida, then go to Scottsdale Like ugh, yeah, that sounds awful. I would just take that.

Speaker 1: 3:26

That's a great idea, yeah.

Speaker 2: 3:28

I think so it's going to be cold though, yeah. I know Denver in.

Speaker 1: 3:32

January If you're going in summer, because I've been to Colorado quite a few times in summer it's incredible. Summer, fall, best times of year to be there October timing yeah, you're going in like the dead of winter, so it's not going to be a great vacation.

Speaker 2: 3:48

I didn't think it would be. But you know, we take what we can get.

Speaker 1: 3:53

But better than traveling on a plane back to back.

Speaker 2: 3:57

That's like two five-plus-hour flights yeah, well, yeah, two round-trip five-plus-hour flights within five days, like nah, nah. Yeah, two round trip five plus hour flights within five days Like nah, nah. Fam, not for me. How was your week? How are you doing? It's not good, I mean, it's chaos. It's just it's going to be chaos until mid April and I'm I'm figuring that out, getting used to it had a new teammate join this week. She's awesome, it's great. It's great Like growing. The team is always awesome and I have a really good team and I'm thankful for each and every one of them. They're blessings. They bless my heart, they make it so I don't jump out the window every day, but still, there's just a lot of work that needs to get done.

Speaker 1: 4:35

No, I'm saying I know what you're saying and I think both of us are lucky because we've hired our teams. I've got 10 people on my team and I've hired all of them and I am so lucky like I do the same thing. I actually like I put myself at risk to make their lives better because I don't want to lose them. They're that that great. Like I don't care if something happens to me.

Speaker 2: 4:57

I gotta make their lives great I would definitely take the hit before I'd let anyone on my team take the hit.

Speaker 1: 5:04

yeah, for sure, especially because it's been like it hasn't just been like I picked 10 people. They've been awesome. It's been like years of all, right, hire some people. Some people stay on, some people are great, Fire some people because they're just not doing great.

Speaker 1: 5:18

You just get certain things in the interview or something happens from a team dynamic that it just isn't okay or they're awesome and I can't promote them and then they end up leaving Like it's been a journey. But everybody who's there now is awesome and I would gladly help them. I tell them all the time. I'm like probably the most. It's probably the weirdest thing for a manager to tell them I'm like listen, if you're ever not happy, I will help you find that next job. Yeah, just tell me and let me know if I can do anything. If I truly can't, then I will tell you. If you're not happy here, try to find that next thing. I support you a hundred percent.

Speaker 2: 5:50

I mean, realistically speaking, you probably shouldn't have anyone on your team for longer than, like, minimum two years, maximum four, because at some point it's going to become limiting for you to even keep them so like you're almost encouraged, between that two and four year mark, to be like we have to get you to your next level, which is probably where I am. But there can't be two of us, there can only be one highlander. So you must go or you can kill me and take my spot yes, one of the two, one of those options yeah, yeah, I guess I can't make that joke.

Speaker 1: 6:23

Whoops, whoops, I'm sorry, I already broke the rules.

Speaker 2: 6:26

Roll back the tape and edit this. I'm not going to do that. I'm not going to do it. We don't edit things. We've made jokes about that long before it became problematic to do, so you know, let the record show, yeah, yeah record show.

Speaker 1: 6:47

Uh, yeah, yeah, I did have. Um, I did have some very concerning comments made to me about our last episode because of the the way that you positioned the school that you went to oh yeah I had multiple people reach out. They're like is he okay? Like is this like a real thing? And I'd like give them context. I'm like it's all it all a joke, like there's nothing there, that's real.

Speaker 2: 7:05

There is no Hogwarts wizarding school for the whites I went to. Okay, so I'll give context, since it's it was a joke. Clearly clearly, the school I went to was not completely white, but it was predominantly. And you know, interestingly enough, like it's, it's fascinating to me. My whole life up until college, I was in the minority and I, you know, I am a white male, so I am very much in the majority of Americans. But going to school public school growing up I went to as a Floridian it was largely Latino, hispanic population in my school and that's normal, that was very normal to me, that's all I ever knew Never bothered me.

Speaker 2: 7:47

It really bothered me when I went to college because my mother worked there and she worked there my whole life. So I kind of had no choice because it's free college and she'd been doing this. So it's like well, I can go to the school I want to go to or I can go to the school my mother works at and I'm not going to spit on 20 years of labor on her end and turn down free college. However, this college was stupid expensive at the time $40,000 a semester, and this was over 10 years ago. So do that math today, $40,000 a semester to go to.

Speaker 2: 8:21

And I went there and let me tell you it was just. It felt for the first time, it felt really weird to be in this kind of location because there was just so many white people and it was all like I'm gonna, I'm gonna generalize here, but like it was all trust fund, rich white bro dudes and like the most fraternity you, they're snorting coke before class, white bro dudes and it really left a foul taste in my mouth. I don't like that school, even though I went there. I graduated from there.

Speaker 2: 8:55

I don't think of it fondly. I think of all those people and think those are the people who are running our country and running all the businesses, and this is why we have so many problems. They were not nice people and running all the businesses, and this is why we have so many problems. They were not nice people. And I will validate the statement further by saying when I was in my landscaper uniform, which is, you know, like a jacket and shorts, and doing work, I would say hello to my classmates and they wouldn't even look at me.

Speaker 2: 9:18

So just gives you an idea of the kind of people I was surrounded by. But again, you don't turn down free college and I wouldn't want to make my mom feel bad, so I went here and would not recommend. I'm not going to name drop it because I don't think that's not fair, but not a fan, and yes, I do make jokes at the expense of this place because it does suck. I don't think I got a really good education from there and I think the people that it both endorses, supports and pushes up into our world are less than stellar human beings. Another fun story the dude literally got a DUI like first week of school, so his dad bought him an Audi R8 and a personal driver to get him around campus and then repeated this the very next year. That's insane. It's absolutely insane. New Audi R8 too yeah.

Speaker 2: 10:08

Just.

Speaker 1: 10:09

That's like just you step into that and you're just like this is how some people live, like this is how some people are, like it's so high open.

Speaker 2: 10:18

Fun. Another fun fact. Oh, one more, one more fun fact. I did a one more. One more fun fact I did. Uh, the tiger woods's wife ex-wife was in my class and she was a very, very nice human being and kind woman and I could see why she would leave tiger all things considered.

Speaker 1: 10:34

So you know that's crazy holy cow, yeah, well, yeah, good thing you're the exception, you're acknowledging how terrible it was we could not afford to go to the um.

Speaker 2: 10:48

What is the community college? Yeah, like I would be taking serious debt if I went to the community college. Just gives you an idea like how much my family made at the time. But that's the school I went to. So, yeah, for sure, man, and that's the explainer.

Speaker 1: 11:03

Yeah, makes sense Well. I appreciate you explaining that, because there were some people who were concerned about you. Good, good. I'm glad Hogwarts is not a real place, Hogwarts. Well, it could be.

Speaker 2: 11:16

We don't know.

Speaker 1: 11:16

We're just listen, we're just muggles.

Speaker 2: 11:18

We don't really know. I don't think you can say that word anymore.

Speaker 1: 11:21

Oh, is that you get canceled for that? Sorry, Sorry guys.

Speaker 2: 11:26

I think it's non-magic inclined.

Speaker 1: 11:29

Sorry, yes, guys, I think it's non-magic inclined. Sorry, yes, you're not magic, we are not magically inclined. Therefore, we don't know. I like it. Hey, guess what? I got news, I'm ready for it. And by news it's not really news, it's more of just something that blew my mind. Blow my mind and I want to blow yours, please. You ready? Yeah, I know, I talk about it every time.

Speaker 2: 11:49

AI Something crazy happened.

Speaker 1: 11:52

I know, you know it was coming. I mean, you looked me in the eyes, you knew, I saw the look. I thought you had actual news.

Speaker 2: 11:57

All right, what's AI done this time? No, no, no.

Speaker 1: 12:01

It's what it did for me and it absolutely blew my mind. Okay, let me tell you a story. I have prescription sunglasses Okay, as many people do, right, sure? So I bought them from a certain provider and I scratched them. But good thinking on Clark's part. I bought the protection plan, the eyewear protection plan and so I thought I'm saved, doesn't matter if I scratched them, I'll just fill out a warranty claim and get a new pair, thought I'm saved, doesn't matter if I scratched them, I'll just fill out, you know, a warranty claim and get a new pair. So I go online. I'm like, okay, let me, let me fill this claim. Their website sucks garbage. It tells me to call for this type of situation. Okay, no big deal, I'll call. So I called. I get on the phone with a nice lady. She says hey, you just need to fill out the form online. I'm like are you sure? Because I'm reading the page right now? And it tells me, for eyewear protection plan, you need to call.

Speaker 2: 12:51

And she's like no, no, no, I just feel like I'll be fine.

Speaker 1: 12:53

I'm like, okay, thanks. So I got off the phone. I submitted the claim. 48 hours later I get a response Declined. You need to call for this type of request. I love this, you know now it's been three years. What are you laughing at?

Speaker 2: 13:09

This is. I just love this.

Speaker 1: 13:10

Continue, yeah, yeah, it's just a good life story to me, so I had been exploring AI agents and everything going on out there with AI. I found something really interesting. A company called Simple AI just released an app, like three days ago, that is a phone call assistant. No, yes, no.

Speaker 2: 13:35

Okay so.

Speaker 1: 13:36

I thought to myself this has been an infuriating experience. I told you I worked 60 hours a week. I didn't have time to call during regular business hours, so I was like you know what, let's try this thing. So I download the app. No joke, I'm like no, it's completely free. Completely free, download the app, I set it up. It takes minutes. It's like hey, test out the call, cause they probably know people are skeptical because I'm like this is going to sound like a robot. It sounded really stupid. So I have it. Do a call with me. It starts a transcript and it calls me direct. I answer it. Things sounds are real. It calls me, it introduces itself. It has like call center, like starbucks background, so it sounds like they're in a legit place, like talking to me, and they're just explaining what the service is. And I'm talking to it like a human and it's like yeah, um, yeah, the way it works is, and it sounds like a human, okay, and I'm like dude, if I didn't know, I'd have no clue.

Speaker 2: 14:37

So how does it know how to get your glasses fixed Like how?

Speaker 1: 14:42

so let's go into there so.

Speaker 2: 14:43

I just tried this.

Speaker 1: 14:44

I didn't. I thought, you know, I saw this thing. I need to try it for this thing because I don't want to get on the phone again and have to deal with this, especially when I don't have time to actually call them during business hours and figure this out. I have to have my order number handy. I got to have all these reference points handy so I was like you know what, let's try this thing out on the real deal situation. Here's my order number. Help me do. Or. I said inquire about one of these service requests, so I just let it rip. Starts the transcript. I'm not involved at all. I just entered a text prompt. I said place call Starts.

Speaker 1: 15:21

The call Goes through the whole entire interactive voice recording system like all the prompts, and eventually gets to a human. It introduces itself. It goes hi, I'm Mel, I'm Clark Cheddar Movement's phone assistant and I'm looking to basically have a eyewear protection plan replacement warranty. It's talking to a real person. The person's like oh hi, mel, I'm James, I'm from this company. Sure, I can help with that. Let me ask a few questions. Say what's your order number. It gives it my order number and they just keep having a conversation.

Speaker 1: 15:49

Live transcript. I'm watching it, I can see it happening right in front of me. I'm like this is a real person on the other end talking to my robot app that I just set up. I don't think they have a clue. So they get to the end and they're like okay, we need another few pieces of information in order to do this.

Speaker 1: 16:05

And the person's like, yes, since I'm the assistant, you know, I'll let them know, I'll let Clark Cheddar Movements know and I'll have them call you back. And so then it ends the call and I'm like, huh, interesting. So it didn't do what I wanted, but I was the one who prompted it. So I was like, okay, well, let's fix this prompt a little bit. So I go into the prompt, I say, hey, call back and make sure you get to the end, where they're actually doing it. So I actually, at this point I did it again. I was like, okay, third time's the charm, I think it was the third time that I did it Entered in all that information. Let it run, no joke, it talks to the thing they have.

Speaker 2: 16:39

A full conversation gives it all my information gives it my address, they look up my order, they find everything and it says okay, great, I get an email. 10 days from now, your lenses will arrive at your door. That's awesome dude, insane dude. This is what I like to hear. This is it. This is the good AI. This is what I'm living for. I'm here for it. Good job, clark. You made me smile today.

Speaker 1: 17:07

It absolutely blew my mind. We're going to have to share it in the chat because I'm just like I legit don't think they have a clue that that was a robot. They had a full-on conversation. I have the transcript. They talked like humans.

Speaker 2: 17:18

If it can do insurance claims, no relation. I need it in my life right now. I think you should try it, simple AI.

Speaker 1: 17:34

I'll send you the app. It's like no reviews. It's got like two reviews on it.

Speaker 2: 17:40

I am so down.

Speaker 1: 17:42

The fact that it did this from literally a three-line text prompt with some of my personal information, which I was kind of hesitant. I was like, do I want to give it my personal information? I was like you know, I don't care.

Speaker 2: 17:51

Hey, why not? Your personal information is already out there. Everyone already knows. Everyone already knows. Clark Cheddar Movements lives in 123 Ventura Avenue, California.

Speaker 1: 17:59

Exactly. It's already out there. The world knows the fact that it could do this. When I was in meeting calls, I didn't even have to worry about it. I got the email confirmation before their conversation was even over and I'm like I didn't have to do anything After that stupid phone call, the stupid form, the stupid thing. You got to call them back. I just let a bot do it for me. I mean one I felt. I'll give you my real-time reactions. I felt weird after Because I took three people from their customer support center and made them talk to a robot without them. How many times have you been forced to talk to a robot, it's true.

Speaker 1: 18:35

It's true, but at least I knew, like it was pretty obvious. They had no idea, they don't care, they're getting paid. Probably not, but doesn't it feel like weird in some sense?

Speaker 2: 18:48

I was just like.

Speaker 1: 18:49

I feel weird that I just tested a bot to get and I prompt engineered it with three different people to do the thing I wanted to do and I didn't have any interaction, but just a small text prompt.

Speaker 1: 19:04

This is not our topic for today, but I'm going to tell you a story now. Well, I've been trying to close that thought yeah, go, try it. It's insane, like the fact that it did that for me. Try it with insurance claims, try it with everything. It is free, it takes you minutes to set up and you can just let it go.

Speaker 2: 19:16

We're going to come back to this. We're going to come back to this, but we're not done with this. I have a story that is additive. I've been trying to get an AMD 9800X3D CPU since the day they came out, which was about a month ago. It is impossible to get. Cpus are not hard to get, but this one is because it's the first major leap in gaming CPUs in a long time and it's a really good central processing unit for gaming.

Speaker 2: 19:46

I have set up alerts for Best Buy, walmart, amazon, amd's website, b&h. Every time I try to get it like by the time it's in my cart, like sorry, you suck. You suck at buying things, bruce bangers. Can't you be better at buying things, bruce? No, you're never going to get this. You're never going to and like this has literally been. I want to say it was in my cart 20, 30 times before. I was like I don't, I don't know what to do and the problem is my computer is actually like it's on its last leg, but there's definitely been some slowdowns happening in my gaming recently and is like hurting my competitive performance. I'm like I need to upgrade, like it's time. It is time and I don't want to get to the point where I can't use my PC because that would really suck. So I'm a little desperate.

Speaker 2: 20:37

I don't want to buy from scalper because they're selling these things at twice their value. Yeah, easy. But all scalpers use bots, so I start. Well, if they're using bots, shouldn't I also be able to use a bot? So, just like you, I found an app called hot stock h-o-t-s-t-o-c-k. It's on the app store, you can download it and it'll give you instantaneous alerts as soon as stock is in. But if you pay $10 a month which I'm like $10, that's a shipping fee.

Speaker 2: 21:03

At this point, like sure, why not, let's do the $10. It will actually wait for the thing to become available and try and buy it as a scalper bot would for you. And it uses your Amazon account, your Walmart account, your Best Buy account. It'll search all of those and if it can get it, it'll get it. Only negative is you have to leave the app open all the time. So I eventually just set up, like my iPad, as a bot buying station. Yesterday guess what, it came in stock. There's a nice drop on Amazon Got it, got stock. There's a nice drop on amazon got it, got it in under a minute that is super fast checked out.

Speaker 2: 21:44

good to go. I'm super happy, like my. Yeah, the relief in my life right, because, like gaming is everything I love gaming. It's my number one hobby. Love my pc. I really want to be able to continue to do everything I do. Now this thing's on the way, stress gone. I've got all the other parts I need to make this thing work. I'm a happy camper.

Speaker 2: 22:05

I wasn't going to bring this up today until you brought up your story, but what I've realized in the last five minutes of us talking is we are now having to turn to robots to solve problems that have been created because of robots. You realize this right? Like your problem and my problem both exist because robots made our life worse. So now we need a second robot to make our life better. We're just we're countering the robots. That's all we're doing, and I'm paying for it. I'm paying for a robot to counter the robots Like this sucks, dude, and I'm paying for it. I'm paying for a robot to counter the robots this sucks, dude. This isn't good. I felt victorious until you told me your story and now I just feel like my whole life is a sham. Human beings have no value.

Speaker 1: 22:48

Well, let's talk about this.

Speaker 1: 22:50

Yeah, what do you do? Well, I think the interesting thing, Okay. So I want to break this down. Is this actually a problem? So think about my scenario. There's business processes that suck. They built crappy technology as a company even though they surely could afford to do something better if they actually cared about something post-sale right, Like no doubt they could have made this so seamless that I would have never even needed to call. They forced me to call, gave me the wrong instructions, forced me to fill out a form to get the client. 72 hours later I just throw them to the bots. This is good for the consumer, the individual who doesn't build this technology, yeah, but the corporate overlords who built the systems are the ones playing the game In your scenario it's worse because you have bots that are Coppers.

Speaker 1: 23:40

You have coppers who are botting it. They created those bots to artificially eat up the supply so that way they could sell everything at a higher rate, because the demand is higher now, and so in your situation it really does suck. I think that's a bot problem that people are taking advantage of. In my scenario situation it really does suck. I think that's a problem that people are taking advantage of. In my scenario, I think this is perfectly okay. It's like this is better for the consumer because businesses aren't prioritizing making the processes better. But in your scenario it sucks.

Speaker 2: 24:08

I agree with that I think you're just giving a pass to bad customer experience. Okay, ballpark estimate estimate how much are your sunglasses? Oh, with prescriptions like maybe $600, $650 and you probably use insurance for that right actually I don't.

Speaker 1: 24:26

No, I think I paid out of pocket for this okay.

Speaker 2: 24:28

So you paid $650 for a pair of sunglasses. I'm not even saying that's like bad. I'm not judging your buying experience whatsoever. $650 is not a small chunk of change. That's a new playstation, that is a three nights day at an okay hotel in a weird part of town. Like you can do a lot with 650. How much do you think those glasses cost to make?

Speaker 1: 24:52

oh, nothing over under 20. I'm saying over, but probably a little bit Like $20 to $30 probably so.

Speaker 2: 25:01

There's obviously the shipping price moving the glass from point A to point B, You're their prescription, they got to do the prescription.

Speaker 2: 25:08

They got to do the prescription. So let's just tack on an extra, let's make it an even $100 to get the glasses in the store where the distributor is going to sell them to you and get your custom lenses. Okay, so it's a hundred dollars out of the pocket of the business. They've got that extra 550. It's their profit, sure? Okay, these glasses are worth five times their cost. Okay, fine, part of what you bought in that experience your $650 spent is the warranty that's included in your cost. They decided to price these at that value, saying, hey, if there's a scratch, if Clark Cheddar Movements drags his face on the cement because he's an absolute Neanderthal, we have to replace these things and we're going to do it. That was baked into your cost, you're right. And the fact that they've put a kludgy, robot-filled customer experience press one, press three, press one again. Are you sure you're Clark? Enter your social. That whole thing is put there because they're lazy and they want to get more profit rather than ensure you have a good warranty experience.

Speaker 2: 26:20

Yep, there is a reason I only bought EVGA graphics cards is because anytime I ever had a problem, I knew I got a human being. The second I called my serial number Now that's not true anymore because they broke their partnership with Nvidia, but like that's why I paid a hundred extra dollars for those cards compared to the cheap ones adjacent to them. I want the good customer experience. You bought a luxury product and you got treated like you were calling in. You know walmart customer service. Yeah, I would argue. No, you shouldn't have to use a robot.

Speaker 1: 26:53

I 100 agree with you, but this is my way, as a consumer, to battle. You're getting more patients.

Speaker 2: 27:00

I'm happy we have the options. I'm just saying the problem is not us. Yeah, the problem is them and they're taking our money but they're not using it appropriately yeah, I agree.

Speaker 1: 27:12

It's like you couldn't use 0.5 X of that 5.

Speaker 2: 27:16

X margin.

Speaker 1: 27:17

Yeah, to help, you know, fix your stupid customer service thing so I can just submit it online and be done. I think you know what's good about this, though. With AI and large language models, you know they train and they're intelligent to say it's not an if-then statement. You know what I mean. It has context passed to it. It actually can use all of the smarts that it's got built into that large language model to infer and make decisions. What I think is great about that is it's no longer caring whether company A makes a form for refunds, company B, c, d makes different types. Like think about if you've applied for jobs. Think about you go to LinkedIn, you go to apply. Every single company has a different application form in a different format. Ai infers and it finds what you need and puts the data for you. You don't need to care about those different things. You're like just go you AI agent job applier. You go all those different sites. You apply for me. You do it, infer the right data and just let me know.

Speaker 2: 28:22

Now one more example, if we shall dare. What if you're an insurance company no relation and you happen to use an AI to validate whether or not a claim is good or bad, is that the kind of thing you want? Eyes on your insurance claim, whether or not you get the kind of medication you need, or you get. You know, hey, this, this procedure comes with optional anesthesia. Hey, they said it was optional. I'm the AI, it's optional. They don't need it.

Speaker 2: 28:56

So you're gonna get your uh, your wisdom teeth pulled with just a little bit of novocaine. You don't get to go under right like. I'm not saying it's happening. It it might, absolutely is happening, and it might have made a certain company four billion in profit in the last two years and it might also have one of the highest incorrect assessment claim rates of anything on the planet and might have made this business maybe no relation the number one false claim rejection companies on the planet. For our health, the thing we need to stay alive, for the air we breathe, no relation, I'm just saying maybe AI shouldn't be used for every human interaction. That's all I'm saying.

Speaker 2: 29:44

That's all I'm saying, and I'm not saying any of this is based on facts or anything that has happened recently. I would never say that I'm just hypothetically putting it out there, as Bruce Bangers, a fictional character, does not represent the actual views of anyone. I'm just hypothetically putting it out there. That's Bruce bangers, a fictional character. A fictional does not represent the actual views of anyone. It might be playing those characters on the podcast.

Speaker 1: 30:05

Appreciate you saying that, a fictional character coming up with that on your own Total, hypothetical. It's a very philosophical discussion. What you're, what you're wagering, this is honestly the bigger question. Yes, do you believe that humans are making more mistakes than computers? That's a philosophical question. Right, because humans do make mistakes. We're humans, it's what we do.

Speaker 2: 30:34

Every time a Tesla crashes, it makes the news. Yet how many human crashes happen every day? This is the problem.

Speaker 1: 30:42

People, the general population, doesn't trust AI because they don't understand how it works. But when you really look at it, it's like it's trained on millions of data sets. It's smarter and better than you. It's why we use them every single day for everything we do because it's less error prone, it's more efficient, it's easier. So this is, I guess. What I'm saying is this is inevitable.

Speaker 2: 31:08

It is inevitable. You're absolutely correct.

Speaker 1: 31:11

Eventually, what's going to happen and I was talking to my team about this today they're not going to have a real person on the other airline. It's going to be our AI agents mine with my contacts, theirs with their business contacts and flows talking to each other to figure it out. You don't even need me anymore. Correct, that's what it's going to be.

Speaker 2: 31:30

It's just a matter of time. Is that just the first step to complete human replacement? That's the question. We can't even agree on a governmental system to provide aid for disabled people, people who cannot work, people who cannot go to the grocery store without needing assistance. We can't agree on how to help these people. You're talking about a world where you, me and everyone who listens to this podcast is no longer employable because we've been replaced by robots. But we can't finance and take care of people who actually need it today. But we can't finance and take care of people who actually need it today. Does that not scare you? Does that not terrify you? Like, we can't take care of the needy.

Speaker 1: 32:19

How are we going to take care of the normal, the average human being? Yeah, this is where the whole generative AI conversation comes into play. It's like philosophically. I do think AI can solve today's problems better than we can. I'd rather we talked about before. I'd rather have an AI CEO, an AI president based off data and just be open with like less, no ego, no emotion. It's like. These are the facts, this is what we're doing and like just let it optimize. However, it can't solve future problems because it doesn't have history.

Speaker 1: 32:50

That's the thing. Generative AI it's't solve future problems because it doesn't. It's history. That's the thing. Generative AI it's like when is that generative?

Speaker 2: 32:57

AI really going to be? I think it's sooner than I think. I think so too. I mean with the. I think it's sooner than we think we're not ready for it.

Speaker 1: 33:03

We're not. It's going to blow our minds because, like this, the ramp up of AI right now is just insane. Like these little examples, these niches, if you will, it's just showing, like, how incredible this is and that's such a small piece of how, what it could do. You know what I mean. But the fact that it's doing this means it's starting to get consumer ready, which is crazy, and the more people use it, the better it's going to get Correct, and so it's not, it's going to be exponential. It's not that far away. I agree with you, I know.

Speaker 2: 33:35

It's not far. It's so much closer than we think. I think the your story. It's so impressive to me. I mean, my story is just you know it's quickest to the finish line, right, like that's consumerism. We're just using bots to make consumerism a competitive sport. Your story is actual. Like how do I make my life better with AI? Like AI and insurance, ai and healthcare, ai, driving our cars? Like I don't think any of these things are bad ideas, but are we ready to remove the human beings from the equation? Do we have an exit? Do we have the plan E for humans? Because we need it, we need it right. Like none of us have a job anymore. Ai has solved the problem. What do we do?

Speaker 1: 34:21

Yeah, I think that's where we think further ahead.

Speaker 2: 34:27

No one's having those conversations though.

Speaker 2: 34:30

I think people are trying. Here's a challenge for all of our listeners. This is not political. Find me one person who is a member of your government, whether it's in the United States, Europe, wherever who is talking about the problem that I am bringing up right now, and please send us their names so we can do a little bit of research on them and talk about them in a future episode, because I don't believe it is happening. I do not believe anyone in any government is thinking about this problem in any way, shape or form. They don't understand TikTok. How can they understand AI?

Speaker 1: 35:05

Yeah, for sure. Yeah, I've. I mean you just watched. We've mentioned this before on the podcast. Watch the depositions of Zuckerberg.

Speaker 2: 35:16

It's crazy.

Speaker 1: 35:18

I know we've got a lot of tech listeners on here so you guys get it, but if you want to know how far the government is behind, just listen to those and listen to the questions they ask so much. So is like, but how does my stuff on my personal phone get into the place that you can see it? And literally, like there's so many memes about that, because it's like, yeah, the internet man, like that's how, but like that just shows you, like they don't even understand, they think everything's just local on this device and like not in the cloud and not connected to the internet. Like it's just, it's amazing the questions that they ask. And so you do think about the people that are running this world and it's like where are we really going to be?

Speaker 1: 35:57

Because right now, these things that are happening is like this is this is real, it's coming to consumers fast, and it's not just if, then statements. It's like this is intelligence and it's going to learn and it's going to get better, and soon our AIs won't even need us. They'll just talk to each other to get the things done for us. We won't even have to worry about it. And then what are we going to be doing Right. I'm going to be building them. I'll tell you that much.

Speaker 2: 36:22

You don't need to because they're going themselves. That's true, it's a good point. You can't build them as good as they can build themselves. It's like that's the thing where we are replacing ourselves and I'm totally good with that, like I'm totally good with the latter years of my life not working, because robots have just made our lives perfect and figured I. I welcome that future, but we can't take care of the people who need to be taken care of today. That's my concern.

Speaker 1: 36:52

You're not wrong. Also, I feel like this is just the topic for today.

Speaker 2: 36:55

This is now the topic of the episode.

Speaker 1: 36:57

That's the topic.

Speaker 2: 36:58

We are 40 minutes in.

Speaker 1: 37:02

But seriously, if you haven't tried this, if you haven't tried well one, if you haven't even tried like ChatGPT yet, just go do it. Try the advanced voice mode. Just download the app, click the button, just start talking about something you have a question about or like need help with.

Speaker 2: 37:16

I'm going to counter that suggestion, try Copilot.

Speaker 1: 37:19

Yeah, Copilot's great too.

Speaker 2: 37:20

Put it in precision mode. Ask it something you want to learn. Like ask it a question about something you want to learn and like it will blow your socks off. The way that it not only tells you but cites every source and tells you where it comes from, and like it's just it's information at its most pure. It's really good. It's the best thing Microsoft's ever done, and I mean that.

Speaker 1: 37:42

I didn't mention. I mean, there's so many examples of this. It's like I still use chat, gpt, I still use copilot at work now that it's enabled. Like I'm using all these things to make myself more efficient. Now I'm using these AI agents to, like, just do these things that I hate doing. That make my life better, which is incredible. I also started using it for coding and I can't go back. Like you and I, we were in the age of, like there's no AI in coding, banging rocks together Exactly.

Speaker 1: 38:08

You just got to bang your heads together or try things and break things and stack overflow. That's your best friend. Now you literally type into it hey, modify this statement to include this case, generate test data, whatever you need. Like it's literally, I can't go back After experiencing this. I'm like even simple things that are tedious and I have to do 20 keystrokes. I'd rather type into a prompt 10 keystrokes and just have to do it for me because it's that much.

Speaker 2: 38:34

I just wrote a seven page paper on thought leadership concept. I've been working on it for weeks. Now it's in its final phase. I need to create an abstract for a speaking session at an event next year. On this paper I was like 5,000 characters, use my paper for this event. I'm the speaker. Go and it just spit it out and I was like this is so nice, this is so nice. I especially love using it on my own work, because then I don't feel so bored because I've already done it once. I don't want to do this again. Great, it's great for that. Love it this again.

Speaker 1: 39:10

Great, it's great for that. Love it. Yeah, you got to go try it because it will make you more efficient. If you're not starting to do it, I truly do think you're going to be pushed out of your role because you don't know how to be more efficient, like everyone around you, and everyone's going to be starting to go a lot faster and you're like how is this happening? You're going to be left in the dust. You got to go try it for yourself, experience it, and I promise you, like I was skeptical about all this. Like I said, I was skeptical about this call thing. I was like there's no way someone's going to actually like not think this is a robot and I swear I wouldn't know, I wouldn't know and I don't think those people that I forced it to call would have any idea. That's just going to keep happening. So, yeah, get with it, start exploring it, trying it out, and you can be ahead of the curve and you can gain some systems. Right now, well, people are figuring it out.

Speaker 2: 39:54

Well, this is a. This is a different episode. I liked this.

Speaker 1: 39:57

I just like this discussion.

Speaker 2: 39:58

Yeah, this is different from what we normally do, unintentional. Clark did have a topic but at AI.

Speaker 1: 40:11

Hey, you want to catch up on some?

Speaker 2: 40:13

Is it Me or Is it Corporate? I do, but I don't because I have a hard stop.

Speaker 1: 40:14

Oh, yeah, I'm sorry. I feel like we need to do. Maybe we do like a bonus episode or something, because I got one in the hopper. This topic I do want to talk about. But this thing just derailed my day because I'm like holy cow, this is amazing. I got one in the hopper. This topic I do want to talk about, but this thing just derailed my day Cause I'm like Holy cow, this is amazing. I got to talk to Bruce about it, okay, Well, we'll, we'll do bonus pod.

Speaker 2: 40:35

This was, maybe this is the bonus pod, ai bonus app. Yeah, we'll do another one. We'll get. We have, we have clark's therapy. There's so much we have to get through. So, uh, keep your radios tuned to corp corporate strategy, all corporate, all the time I'm your host bruce, and I'm your co-host clark be sure to hit up our link tree, where you can find all kinds of cool things like access to our Discord.

Speaker 1: 41:08

And listen to our last episode C-O-R-P Raw.

Speaker 2: 41:15

We were in a mall.

Speaker 1: 41:18

We were next to a carousel.

Speaker 2: 41:21

There were children.

Speaker 1: 41:23

We might have scared them. No, no, we definitely scared them.

Speaker 2: 41:32

Parents are like what are these two adult men doing here? Uh, hit our link tree, join our discord, buy a baby onesie, donate to the pod to keep it ad free, otherwise time's running out for that. Never forget. Time's running out for all of us. They are coming for our jobs. They're coming, coming for us. They want our blood. I'm Bruce and I'm Clark and you're on mute. We'll see you next week.